We offer USPS and UPS shipping. When selecting your Shipping Method during checkout, we have a Free Shipping option. We ship USPS most of the time but we ship UPS on larger shipments. Free Shipping is only available to the Contiguous United States (lower 48 states). Unless you need your order in 1-2 days, we recommend selecting the Free Shipping option. USPS reaches 99% of the continental United States in 2-3 days. We offer UPS Next Day Air and UPS 2nd Day Air on orders over 2 pounds if you need your order expedited. UPS does not deliver, nor pick up packages on Saturday or Sunday so please keep this in mind when choosing UPS as your shipping option.
We ship packages to most countries (are there any we exclude?). Shipping rates and fees will apply at checkout. Shipping rates calculated on our website can be complex and challenging for our system to figure. If the shipping quote seems higher than it should be on the website, please reach out to email@example.com with the items you are looking to purchase to receive a shipping quote. We will refund you any difference between the paid shipping price and the actual shipping price. For example, if you pay $40 for shipping and your actual shipping charge was $25, we will refund you $15.
We ship to APO addresses. When filling out your address at checkout, if our website does not accept your address, please put the APO address in the order comment box (above the place order button) and we will update the address for you.
You may return most new, unused, and unopened items within 30 days of delivery for a full refund. If you do not like the item or it does not fit properly, you will be responsible for return shipping. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We will be extending the return policy for gift items due to the holiday season. Customers will be given until January 31st to initiate an exchange or return for *store credit. Please email firstname.lastname@example.org to begin your exchange or return. If possible, when you send your initial email, please provide the order number or name of the person who originally made the purchase for the gift item. Only orders made after November 1st will be eligible for the extended return policy.